Customer Service Executive

Website Heals

Heals Healthcare was established to improve systemic efficiencies for patients, healthcare providers, health insurers, employers and governments around the world. We are the most established gateway to 24/7/365 world-class coordinated outpatient care. Our fully integrated online-to-offline platform streamlines all aspects of primary healthcare into one easy-to-use solution connecting patients to doctors, pharmacies, diagnostic laboratories, and clinical-grade health trackers, As a Customer Service Executive, you play an extremely important part of the role by Fortune 500 and SME employers, and insurers. With strategic partners in the region, like global insurers Aetna, Prudential and Allianz, the region’s network of healthcare providers like IHP and Acumed, leading regional pharmacy chains like Guardian Pharmacy and technology partners Google we continue to innovate to make a difference in healthcare.

Job Description:

  • As a Customer Service Executive, your role will be focusing on delivering excellent customer service and operational efficiency which includes but is not limited to:
  • Managing tele-consultations to ensure patients enjoy a seamless flow of services throughout the process, including schedules, consultation, payment and customer support.
  • Monitoring incoming bookings and ensure both patients and doctors are able to go through tele-consultation by communicating through MyDoc platform, WhatsApp, Intercom or direct phone line.
  • Administering medication packaging and delivery orders with service provider
  • Trigger payment transactions and assist patients when there is any inquiries arise
  • Assisting doctors and patients with their queries on system functionality and escalating to  technical team for any technical issue.
  • Assist queries in regards to Health Screening Programs, Follow-ups, Insurance Entitlement Verification and ad-hoc request
  • Preparing various operation reports for management review

Requirements

  • Bachelor’s degree in Business Administration, Customer Service or any equivalent courses
  • Working experience in any Healthcare Customer Services, Customer Support, Call Centre or TPA (Third-Party Administrator) environment will be an added advantage
  • Well-versed with Microsoft Office: Excel, Word and Power Point Presentation.
  • This role requires to be good interpersonal skills, attention to detail, customer-oriented, team player and adaptive to swift changes based on business needs
  • Fluent in English (Mandarin, Cantonese and Bahasa Melayu a plus)
  • Able to work on swift or odd hours to support clients from different regions or time zones
  • Possess your own secured computer or laptop as this role will be working from home

Benefits

  • FULLY remote working arrangements
  • Supportive team

To apply for this job please visit jobs.workable.com.

Don’t Miss Another Remote Job Posting 😉

Join our mailing list and get weekly job updates directly to your inbox