Customer Support Supervisor

Website NeoWork

NeoWork is currently seeking an experienced and motivated Customer Support Supervisor (Chat/Phone) to join our team. As a Customer Support Supervisor, you will be responsible for overseeing our customer support operations, managing a team of support representatives, and ensuring the delivery of exceptional customer service.

At NeoWork, we pride ourselves on providing top-notch support and assistance to our clients. As a Customer Support Supervisor, you will play a vital role in maintaining high customer satisfaction levels and driving continuous improvement in our support processes.

We are looking for an individual with strong leadership and communication skills, a proven track record in customer support, and experience in managing a team. The ideal candidate is a proactive problem-solver, with the ability to inspire and motivate team members to deliver excellent customer experiences.

Responsibilities

  • Manage and oversee the day-to-day operations of the customer support team
  • Supervise, train, and mentor support representatives to ensure high quality and consistent customer service
  • Set performance goals and conduct regular performance evaluations
  • Handle escalated customer inquiries and provide effective resolutions
  • Collaborate with other departments to address customer needs and improve processes
  • Analyze customer support data and identify trends and areas for improvement
  • Implement and maintain customer support software and tools
  • Stay updated on industry trends and best practices in customer support

Requirements

  • 5+ years of experience in customer support, with at least 2 years in a supervisory role
  • Proven track record in delivering exceptional customer service
  • Excellent leadership and team management skills
  • Strong communication and interpersonal skills
  • Ability to analyze data and make data-driven decisions
  • Experience with customer support software and tools
  • Strong problem-solving and decision-making abilities
  • Ability to work well under pressure and meet tight deadlines
  • Owned computer or laptop and stable internet connectivity.
  • Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

  • We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
  • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.
  • This is a 100% home-based position
  • We prioritize the mental health of our team members and offer mental health days to support their well-being.
  • In addition to the base salary, performance-based incentives are provided.
  • There is an annual review and appraisal process in place.
  • There are ample opportunities for professional growth and advancement within the company.

To apply for this job please visit apply.workable.com.

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