Presales Engineer

SHIELD is a device-first risk intelligence company. We are dedicated to helping organizations worldwide eliminate fake accounts and all malicious activity. Leveraging AI, we identify the root of fraud with the SHIELD Device ID and provide actionable risk intelligence in real-time, helping all online businesses stop fraud, build trust, and drive growth. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust in the world.


We’re looking for a passionate and motivated Presales Engineer to partner with our Sales team in engaging prospective clients and ensuring SHIELD is the top vendor of choice. You will be responsible for driving successful business outcomes across a broad set of enterprise customers through your passion for discovery, needs identification, solution design and presentation, solution consulting and sales.

  • Partner with the Sales Team to introduce SHIELD’s products and solutions to prospects
  • Develop an understanding of the prospect’s needs and design high-quality presentations that meet their requirements
  • Author comprehensive business and technical collateral
  • Provide support to the Partner ecosystems in creating a best-fit solution for prospects/customers
  • Prepare and deliver product demonstrations emphasizing the key values of SHIELD’s solution to prospects
  • Understand the technical environment, technology landscape, business requirements and evaluation scope
  • Be the trusted tech advisor for customers, partners and other teams


  • Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field
  • Minimum 3 years of Technical Account Management, Sales Engineering or Support engineering experience in the B2B Enterprise Software / SaaS/payments industry
  • Good knowledge of HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
  • Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
  • Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audiences

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