Customer Support QA & Chatbot Specialist

UR is a borderless smart money app that makes it easy to spend and off-ramp, all in one place.

Built for both crypto natives and the crypto curious, UR simplifies the way people and businesses move between digital assets and fiat currencies. Self-custodial, fast, and intuitive, UR turns complex crypto workflows into a seamless everyday experience.

We are looking for a proactive and detail-oriented Customer Support Specialist to join our team. This role goes beyond traditional customer support. Beside daily CS operation, you will also play a key role in ensuring support quality and helping us optimize our chatbot experience.

Responsibilities:

• Provide timely and professional support to customers across multiple channels (Zendesk, email, chat, or Telegram if necessary).

• Conduct regular QA reviews of customer support interactions to ensure consistency, accuracy, and high service standards.

• Collaborate with the team to improve chatbot workflows, content, and performance.

• Assist in documenting support processes and best practices.

• Contribute to overall customer experience improvements by sharing insights and feedback.

Requirements:

• At least 1–2 years of experience in Customer Support or a related role.

• Familiarity with Zendesk or similar support platforms.

• Experience in QA for customer service.

• Knowledge of chatbot systems (setup, optimization, or bot training).

• Strong written and verbal communication skills in English.

• Detail-oriented, with the ability to identify process gaps and suggest improvements.

• A team player with a problem-solving mindset.

If you are passionate about customer experience, eager to contribute beyond support, and excited to work in a fast-growing fintech environment, we would love to hear from you!