Enterprise Program Manager

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

What you will do

As an Enterprise Program Manager at Lighthouse, you will be doing whatever it takes to ensure client success for our largest customers with our products. Strengthening relationships with customers by building confidence and trust with our clients is key for this role.

The perfect candidate is a champion in customer satisfaction and ensures that our clients leverage our products in the most impactful manner possible.  A passion for service and a dedication to detail are the driving force behind an experienced Enterprise Program Manager at Lighthouse.

This is a support role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, and next-level product knowledge. If you are solutions-focused, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you! 

Where you will have impact

• Organize all projects / programs within the Enterprise accounts to ensure on-time delivery, budget compliance and that all business objectives are achieved.
• Use strong project management skills to ensure  chain account entitlements outlined in  corporate agreements are executed upon.
• Create & maintain project / program documentation that provides a clear overview of project timelines, activities, potential risks / issues using task management tools
• Establish program governance structures, roles, and responsibilities to ensure clarity and accountability.
• Work closely with key members of the account team to ensure alignment of program tasks and activities with overall account success
• Manage implementation and change management activities within key clients, including managing stakeholder expectations, addressing concerns, and facilitating effective decision-making.
• Collaborate with the account team to prepare and present program progress, key achievements, and performance against goals during Quarterly Business Reviews (QBRs) with key accounts.
• Where appropriate as part of programs supported, conduct training and webinars for key customer contacts and new contacts, while uncovering upsell opportunities
• Lead regular program status calls with key global chains
• Support in regularly scheduled feedback calls and articulate Chain Account requirements back to the Product Management teams.
• Capture custom development and services requirements and be able to clearly articulate those requirements to our product and engineering teams 
• Promote a culture of continuous improvement within the program management discipline.

About our team

Our Customer Growth team is a closely collaborative team of 28 professionals from around the world. Led by one of the founders of Lighthouse, our team focuses on nurturing client relationships. Our team has two primary objectives: retain clients' business and grow those opportunities. They accomplish these objectives by learning what their clients' goals are and helping their clients achieve them. Our team has a strong hospitality background and understands the importance of delivering exceptional customer experiences.