Channel Partner Specialist

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices 🌎. We're looking for more bright minds who'd love to change the world by solving complex problems.
 

What You’ll Do:

⭐ Manage day-to-day partner communications via tickets, email, and Slack, ensuring timely and accurate responses

⭐ Monitor and manage partner-related tickets to ensure SLA adherence and a zero backlog of unanswered communications

• No unresolved partner communications beyond two business days

⭐ Coordinate closely with internal teams (Accounting, Corporate Secretary, Finance, Product) to resolve partner and client issues end-to-end

⭐ Maintain accurate account records, tagging, and notes in CRM and internal systems

⭐ Prepare partner performance updates and contribute to reviews using operational and renewal-related metrics

⭐ Identify recurring issues, trends, and improvement opportunities, and escalate with clear context and recommendations

⭐ Own resolution of the majority of partner issues independently, escalating only high-risk or cross-functional blockers with clear recommendations

Who You Are:

⭐ Experience in a Channel Partner / Partner Success / Account Management role

⭐ Prior experience in a client- or partner-facing operational environment

⭐ Experience managing a portfolio of external partners and navigating cross-functional dependencies is preferred

⭐ Experience in a similar industry (e.g., Corporate Secretary, Accounting, Professional Services) is a strong advantage

Our Benefits 🙌

Osome grows alongside you, but we already have a few perks:

⭐ The opportunity to join a goal-driven startup with big ambitions.

⭐ An open, inclusive working environment, with founders deeply-rooted in the startup space.

⭐ An agile working model focused on goals and performance.

⭐ International environment with diverse culture.

⭐ Competitive remuneration package.

⭐ Remote-first and flexible working arrangements.