Customer Loyalty Programs Manager - Fintech & Gaming

About Us

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world.

Role Overview

We are looking for a Senior Loyalty Business Development Manager to drive strategic loyalty partnerships and commercial growth across the Xsolla ecosystem. This role will act as the regional and functional owner for key loyalty relationships, ensuring strong alignment between loyalty partners, internal stakeholders, and long-term business objectives.

The ideal candidate has deep experience in loyalty programs design and management within the payments and fintech space, understands complex loyalty flow architectures, loyalty billing, financial models and commercial partnership structures, and can confidently represent Xsolla in senior-level discussions with loyalty partners, merchants, and platform integrators. While the role focuses on business development, it also requires a strong hands-on understanding of the operational, technical, and financial implications behind loyalty program models — from points economy design to end-to-end implementation on a Payment solution.

Key Responsibilities

• Identifying, structuring, prioritising and closing loyalty partnership agreements that integrate seamlessly with Xsolla payment infrastructure
• Owning the full loyalty project lifecycle — from commercial negotiation and flow design through to go-live implementation and post-launch optimization
• Designing and advising on loyalty flow mechanics, including points issuance, redemption triggers, points exchange, and currency exchange models within the checkout experience
• Acting as the primary commercial liaison between loyalty partners, product teams, and technical implementation squads to ensure partnerships are delivered on time and at scale
• Developing and maintaining a pipeline of gaming-relevant loyalty program opportunities across regional loyalty programs in key geographies
• Translating partner requirements into actionable product and integration briefs, working closely with product and engineering teams
• Monitoring loyalty program performance post-launch, identifying growth levers, and leading commercial renegotiations where applicable
• Representing Xsolla at industry events, partner summits, and executive-level meetings as the subject matter expert on loyalty within Pay Station

Required Qualifications

• 5+ years of experience in customer loyalty programs and fintech
• Proven experience managing senior-level relationships across regional markets
• Strong commercial negotiation skills with a track record of closing complex, multi-country agreements
• Solid understanding of customer loyalty programs mechanics, billing cycles, financial and business models, fintech
• Ability to balance strategic thinking with hands-on execution
• Willingness to travel as needed

Preferred Experience

• Experience working with regional or global platforms - loyalty, fintech, gaming
• Familiarity with payment ecosystems
• Exposure to complex partnership or operational models involving multiple jurisdictions
• Experience acting as a regional lead or informal manager across countries

Benefits

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.