Data Analyst

Job Title: Data Analyst (Product Focused) / Senior Product Analyst / Product Analyst / Product Specialist / Product Management Specialist

Location: Remote

Role Overview

We’re looking for a data-driven Senior Product Analyst / Product Analyst with a knack for root cause analysis (RCA), a solid grasp of product operations, and can connect the dots between data and product operations.

You’ll use dashboards, data pulls, and ML-driven outputs to identify patterns, troubleshoot performance issues, and help the business make smarter decisions faster.

You won’t be coding full dashboards — Instead, you’ll slice and dice the data, investigate anomalies, partner with analytics to get deeper pulls and collaborate with analytics/data science teams to apply machine learning insights in a product operations setting.

Key Responsibilities

Root Cause Analysis & Troubleshooting

• Investigate performance anomalies (e.g., contact rate drops, deliverability issues, spam triggers, carrier code failures).
• Use Tableau and backend data to trace issues from symptom to root cause.
• Document RCAs with clear findings, proposed solutions, and follow-up on implementation.

Data Analysis & Operational Insights

• Monitor and interpret KPIs like contact rates, deliverability %, spam block rates, and conversion rates.
• Perform ongoing trend analysis and shareouts to inform daily operational decisions.
• Good to have if you can apply AI/ML-powered tools to detect hidden patterns, predict anomalies, and automate parts of the analysis process.

Experimentation & Optimization

• Design and evaluate A/B tests and controlled experiments on texting cadences, campaign routing, and engagement strategies.
• Analyze experiment outcomes (including ML-based predictions) to recommend data-backed optimizations.

Reporting & Communication

• Deliver recurring performance reports for key product and growth metrics — ensuring they lead to clear, actionable changes.
• Present findings clearly to both technical and non-technical teams.
• Collaborate closely with the Data Analytics and Data Science teams for custom pulls, ML insights, and deeper analysis.

Qualifications

Must-Have:

• 4+ years experience as a Product Analyst, Product Operations Analyst, or similar role.
• Strong RCA skills — methodical, detail-oriented, able to find the true cause of an issue.
• Proficinsight generation.
• Ability to interpret large datasets, identify anomalies, and spot trends quickly.
• Quick learner with the ability to grasp new product workflows and data pipelines fast.
• Excellent verbal and written communication skills in a Global Team environment (MUST)

Nice-to-Have:

• Basic understanding of ML models (classification, regression, clustering) and their business applications.
• Basic SQL querying skills for self-service exploration.
• Familiarity with messaging operations (10DLC, toll-free, compliance).
• Experience in A/B testing and campaign optimization.

What Success Looks Like

• Every RCA you own leads to a clear, evidence-backed solution.
• Trends and risks are spotted early, preventing performance losses.
• You become the bridge between product operations and analytics, turning data into decisions that move the needle.

Should comfortable working from 5pm-2am IST shift