Desktop Support Engineer

Description

• Provide technical service to end users, 1st level support and resolution for all information technology matters.
• Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.
• Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.
• Manage email messaging configurations and troubleshooting issues for Outlook or other email services.
• Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.
• Performing IT administrative task for new joiners and leavers; setting up the accounts access and devices.
• Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base.Maintain IT Inventory and asset tagging of IT assets, parts, licenses and hardware.
• Knowledgeable on different IT Technologies where continuous learning in the work field is expected.
• Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.
• Ensuring that all cases assigned is resolved within SLA following the case priority.
• Adhoc duties as assigned

Requirements:

• Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.
• Excellent interpersonal and communication skill.
• Experience with basic Mac OS, Microsoft 365 and Google suite, on premise/cloud directory.
• A minimum of 2 years of experience working in IT related positions.
• A result-oriented and good team player.
• The salary range: RM3,000 - RM4,500 a month