Product Manager

About Us

Okendo is a customer engagement platform trusted by 18,000+ of the world's fastest-growing DTC brands, including industry leaders such as SKIMS, Crunchyroll, Magic Spoon, Frame, Nomad, Buck Mason, and Liquid Death. We're product-centric, customer-obsessed, and on a mission to build the world's best e-commerce enablement software.

About the Role

As a Product Manager, you will be a crucial member of our product team, helping define the direction and the evolution of our customer engagement platform. You will work collaboratively with engineering, design, data, and business stakeholders to ensure that we are building the right product for our customers and be responsible for making decisions that will shape the success of our platform in the market.

How You'll Make an Impact

Our customer engagement platform comprises a suite of products, including Reviews, Referrals, Quizzes, and Loyalty and is used by some of the biggest and best e-commerce brands globally to build trust, drive sales, and maximize customer lifetime value.

• Bring creativity, strategic thinking and a data-driven mindset to deliver impactful change across the existing portfolio products and navigate ambiguous green field product opportunities.
• Translate complex concepts into simple language and visuals that anyone can understand.

What You Will Do

• Create and refine a product strategy that aligns with our broader company strategy, including creating and owning the roadmap.
• Work collaboratively with your Pod to conduct continuous product discovery and deliver compelling product offerings.
• Own product activities from end-to-end, including writing product specs, driving cross-functional execution, and go-to-market activity.
• Collect & analyse relevant data & metrics to make better decisions and share learnings across the company.
• Become a voice of the customer and an expert on the business.
• Act as a leadership and culture driver without formal authority.

About You

• Practical experience in modern product discovery methodologies and ability to build a product strategy and execute against that strategy.
• Commercial mindset with understanding of the importance of being customer first.
• Empathetic nature and effective communicator who can influence multiple stakeholder groups, both internal and external.
• Strategic thinker with excellent judgement and decision-making skills.
• Deeply passionate about data and insights and using them to inform decisions.
• Adaptable and flexible with openness to new ideas.
• Experience with complex B2B SaaS products.
• Evidence of tangible results from identifying product opportunities that have resulted in positive business growth.
• Customer experience champion with passion for creating scalable solutions.
• Curious observer and empathetic to the needs of the customer.

Success Milestones

1-Month Success

• Understand the intricacies of Okendo's platform offering, the market landscape, the business domain and KPIs.
• Meet your team - the engineering pod members and the product team.
• Know who your key stakeholders are and start interacting with them.
• Get familiar with the current product roadmap and start leaning in.

6-Month Success

• Deliver planned initiatives on the product roadmap.
• Employ continuous discovery and develop deep understanding of customers' needs and pain points.
• Consistently showcase the ability to measure, learn, and iterate on product features.
• Work well with peer groups and stakeholder groups.

1-Year Success

• Actively contribute to the product strategy with innovative and impactful ideas.
• Deeply care about product KPIs and actively build a product strategy around moving the needle.
• Understand the e-commerce landscape and anticipate trends.
• Grow to be a leader and craft the product function.

The Workplace

• Full Remote
• Data-backed and validated compensation strategy
• 4 weeks of annual leave
• 11 paid public holidays
• Sick & carer's leave
• Compassionate & bereavement leave
• 12 weeks of Paid Family Leave
• Feedback driven culture
• Exposure to the biggest and best eCommerce brands globally
• Work remotely in the AU or from our office in Surry Hills

What We Value

• One Team: We are one team committed to the same mission. We trust, respect, and value each other.
• Champion the Customer: Our customers are the heart of our business and the pursuit of their success is our north star.
• Strive for Excellence: We commit to excellence as our standard and set ambitious goals.
• Extreme Ownership: We own the outcomes and take necessary action to get things done.
• Integrity Always: We are always honest, trustworthy, and professional.
• Always Day One: We prioritize agility over bureaucracy, velocity over perfection, and outcomes over process.