Senior Operations Manager (Payments)

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Claude Grok

Perplexity Google

About Wirex

At Wirex, we believe everyone should have access to the benefits of digital currency. We were the first to launch a crypto-enabled debit card, and we're still ahead of the game—offering intuitive, secure ways to buy, exchange, and spend crypto. More than 7 million people across 130 countries are using Wirex to change the world.

Role Summary

Lead and scale the company's global fiat operations across all products and payment flows—ensuring operational resilience, partner governance, fund flow control, inventory management, and scalable process architecture to support rapid business growth. This role is accountable for transforming operations into a structured, institution-grade execution engine capable of supporting multi-region expansion and increasing transaction volumes.

Key Responsibilities

End-to-End Ownership of Fiat Operations

Full operational ownership across all fiat products (accounts, IBANs, SWIFT transfers, SEPA/FPS, card issuing and acceptance, and local payment rails)
Clear accountability across inbound and outbound fund flows
Ensure operational continuity under rapid growth conditions

Partner Governance & Funds Flow Control

Operational management of key partners including banking partners (IBAN providers, safeguarding banks, SWIFT partners), card schemes, BIN sponsors, card processor, personalisation bureaus and delivery partners, acquirers and card acceptance partners, payment service providers and liquidity partners
Ensure stability and predictability of daily funds movement
Maintain strict reconciliation discipline across all partners
Ensure audit readiness and institutional-level documentation

Settlement, Reconciliation & Operational Financial Discipline

Ensure accurate daily reconciliation of all fiat flows
Monitor liquidity exposure across multiple partners and regions
Identify operational cost drivers and inefficiencies
Establish strong controls around safeguarding and client fund separation

Operational Scalability & Architecture

Redesign the operational model to support significant volume growth without linear headcount expansion
Implement measurable KPIs across all operational domains
Reduce manual processes through automation and system controls
Ensure Operations are involved early in product launches and expansion initiatives

Inventory & Physical Asset Control

Full control over operational stock: card inventory (virtual and physical), packaging materials, distribution logistics
Forecast demand in line with commercial projections
Prevent shortages, overstocking, or operational bottlenecks
Maintain proper tracking and accountability for all physical assets

Operational Risk & Resilience

Build early-warning indicators for operational stress or failure
Maintain strong incident management processes
Ensure compliance with scheme, banking, and regulatory operational requirements
Reduce key-person dependency within the function

Team Leadership, Development & Structure

Build and lead a high-performance Operations team, fostering a results-driven culture with clear KPIs and succession planning
Develop internal talent and support continuous professional growth to expand team capabilities

Requirements

Strong experience in payments, fintech, banking operations, or financial infrastructure
Proven exposure to managing complex partner ecosystems (banks, schemes, PSPs, acquirers)
Deep understanding of fiat payment flows and operational risk
Experience scaling operational processes in a growth environment
Strong control mindset with ability to introduce structure without bureaucracy
Data-driven approach and comfort working with operational metrics
Structured Communication & Stakeholder Management