Senior Revenue Operations Manager

About the Role

Join WooCommerce as a Senior Revenue Operations Manager to build our Revenue Operations function largely from the ground up. This senior individual contributor role involves designing systems, processes, and data foundations while partnering closely with Sales and Customer Success leadership as a trusted operational and analytical partner.

First 90 Days, 180 Days & 12 Months

• First 90 days: Build core dashboards, identify process/data gaps, establish remediation plans
• First 180 days: Create capacity and territory models, map the full tech stack and integrations, define the attribution model
• First 12 months: Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation

Systems & Data Foundation

• Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.)
• Establish data quality standards, access controls, and governance practices
• Build durable dashboards and ad hoc reporting that clearly answer "where are we vs. target?"
• Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind
• Evaluate and implement technology or process improvements to support revenue growth

CS & Sales Enablement

• Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks
• Create rules of engagement between Sales and CS for complex GTM
• Build enablement function infrastructure (topics/process/schedule—not training delivery)

Strategic Revenue Support

• Build tracking for strategic/payment partner merchants critical to NRR
• Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands
• Create capacity planning models based on pipeline velocity and customer growth
• Territory planning, quota setting, and compensation administration
• Support pricing and packaging changes with data and tracking
• Support mid-funnel pipeline reviews and Sales/CS QBRs
• Identify and surface GTM and CS inefficiencies through data analysis
• Build merchant health scoring, expansion potential tracking, and red-to-green workflows
• Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy

What Success Looks Like

• You can answer "where are we vs. Sales and CS targets?" quickly using trusted data
• Executives rely on ELT-ready dashboards that communicate complex business simply
• Core metrics (NRR, CAC, LTV, ASP, time to close, close rates) are clearly defined with documented data sources

You Might Be a Fit If

• You've built RevOps from scratch (6–8+ years of experience, including at least one 0→1 build or major foundation reset)
• You're deeply data-driven, with a mindset of "if the data isn't there, how do we get it?"
• You're comfortable speaking truth to power, using data to surface trade-offs and inform decisions, even when conversations are uncomfortable
• AI is a strength, not a buzzword—you can point to concrete examples of how you use it in your current role
• You're hands-on technically, with strong Salesforce experience (flows, integrations) and comfort working with data (e.g. SQL or Python), not just point-and-click tooling
• You know the RevOps tooling landscape, and have good judgment about what actually works at scale
• You're pragmatic and intentional, balancing short-term fixes with longer-term system design
• You can partner as an equal with revenue leaders, and communicate data-backed insights clearly to executive stakeholders

About Automattic

We're the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We're a distributed company with more than 1500 Automatticians in nearly every corner of the globe. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed.

Work Environment

This is a fully-remote position with an open vacation policy. Salary ranges are global, regardless of location, and we pay in local currency. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the stated range.