Parloa

Parloa builds an AI agent management platform for enterprise customer service. Think of it as your always-on customer support team that handles millions of conversations at scale—handling everything from ID checks in financial services to appointment bookings in healthcare, returns in ecommerce, and billing questions for utilities. The platform lets companies automate high-volume, repetitive customer interactions across multiple channels without losing the personal touch.

Founded by Malte Kosub and Stefan Ostwald, they're working with global brands like Allianz, Booking.com, and IKEA. The core idea is simple: stop making customers wait for support during business hours. Parloa's agents work 24/7, learn from conversations, and get smarter over time. They handle the grunt work—the stuff that ties up human teams—so your support staff can focus on complex issues that actually need a human.

The team is 380+ people across New York, Berlin, and Munich. They've raised serious capital from General Catalyst, Durable Capital, and other top VCs. For remote workers in APAC, this matters because enterprise AI infrastructure jobs—especially in platform engineering, product, and AI/ML—are increasingly distributed. Parloa's presence across multiple continents signals they're building for a global audience, and they're growing fast enough that remote talent is likely in demand.

What makes them different: their platform orchestrates the full AI agent lifecycle. You design the conversation flows, test them, scale across channels, optimize based on real data, and keep everything secure. It's not rule-based chatbot logic—it's actual conversational AI that adapts. Customers see faster resolutions, higher engagement, and actual customer relationships that deepen over time instead of the usual frustrating support theater.