Adhavni Gopinath
Customer Service Professional
Verified profile · Manually reviewed by the Kerja Remote team
Experience
21+ years
English
Fluent
Notice
Immediately
Pay range
Open to discuss
Professional Summary
Motivated and reliable customer service professional with strong communication skills and a passion for helping customers effectively. Experienced in handling customer queries through chat, email, and phone with a focus on providing clear solutions and ensuring customer satisfaction.
Known for maintaining a calm and professional approach while resolving issues, even in high-pressure situations. A quick learner who adapts easily to new tools and processes, with a strong commitment to delivering high-quality service.
Seeking a remote opportunity to contribute to a customer-focused team while continuously improving skills and performance.
About
Hi! I'm Adhavni, a customer service professional based in India with a genuine interest in helping people feel heard and valued. I excel at navigating complex situations with calm, clear communication and a real focus on understanding what customers actually need.
I'm actively seeking full-time or part-time roles where I can apply my problem-solving skills and technical know-how to make a real difference. Fluent in English, Hindi, and Telugu, I'm ready to support diverse teams remotely.
Work Experience
EEL Trainer (Spoken English) · Viswam Edutech
2024 — Present
- Training and guiding non-native English speakers to enhance their communication skills, with a strong focus on speaking, listening, pronunciation, grammar, and vocabulary
- Working with diverse groups, including students and professionals, to build fluency, boost confidence, and support academic and career success
Patient Care Executive · Ayu Mitra Hospital, (KNL) Andhra Pradesh, India
2023 — 2024
- Led and supervised on-field service operations, overseeing the performance and coordination of the service team to ensure adherence to best practices and service level agreements (SLAs)
- Acted as a key point of contact for client concerns, resolving issues promptly and effectively
- Monitored service quality, implemented problem management strategies, and developed service improvement plans
- Ensured seamless communication between customers, internal teams, and technical stakeholders, while maintaining strong client relationships and delivering exceptional customer service
Cash Management Service Person · Logi Cash Solution Pvt. Ltd
2018 — 2022
- Ensured strict confidentiality of bank records and sensitive client information
- Monitored customer behavior and promptly reported any suspicious activity to security personnel
- Accurately recorded customer transactions in the system and issued computer-generated receipts
- Maintained a flawless record by balancing daily cash deposits and vault inventory with zero errors
Area Sales In-Charge · Gesco Surgical, India
2014 — 2017
- Tracked and analyzed key performance indicators (KPIs), including weekly and quarterly sales volumes and revenue, to ensure targets were consistently met
- Promoted and sold pharmaceutical products, prescription drugs, and medical equipment to healthcare professionals
- Conducted live product demonstrations for doctors and medical staff, including support during surgeries by assisting with equipment setup and operation inside the OT
- Built and maintained strong relationships with healthcare providers to drive product adoption and customer loyalty
Medical Representative · Centaur Pharmaceuticals
2010 — 2014
- Participated in new product launch events to strengthen community engagement and drive market penetration
- Generated 10+ qualified leads weekly and secured appointments to convert prospects into prescribing doctors
- Conducted competitive market research to analyze industry trends, identify opportunities, and refine sales strategies
- Consistently achieved sales targets by building strong professional relationships and delivering exceptional customer service to healthcare providers
Inquire Officer · Tata Indicom Pvt. Ltd.
2008 — 2010
Team Leader · Tata Indicom Pvt. Ltd.
2007 — 2008
Executive · Tata Indicom Pvt. Ltd.
2005 — 2007
Education
BBA, Bachelor Business Administration · ALLGAPPA UNIVERSITY
2022 — 2024