Support Engineer (APAC)

About the Role

We are seeking a Support Engineer to join the Supabase team, focused on providing technical support to our customers in the APAC region. As a Support Engineer, you will be responsible for assisting users with issues, troubleshooting problems, and helping customers get the most out of Supabase.

Key Responsibilities

• Provide responsive and effective technical support to Supabase users in the APAC region
• Troubleshoot technical issues and help resolve customer problems
• Maintain detailed documentation and communication with customers
• Collaborate with engineering and product teams to identify and escalate bugs or feature requests
• Contribute to the knowledge base and community resources

Requirements

• Strong technical background with experience in software engineering or a related field
• Experience with databases, particularly PostgreSQL
• Excellent communication skills in English (written and verbal)
• Problem-solving mindset and ability to work independently
• Based in or willing to work with the APAC timezone

Nice-to-Haves

• Experience with Supabase or similar backend-as-a-service platforms
• Knowledge of JavaScript/TypeScript
• Previous customer support or technical support experience
• Familiarity with REST APIs and GraphQL

About Supabase

Supabase is an open-source Firebase alternative providing real-time databases, authentication, and other backend services. We're building the future of backend infrastructure and are looking for talented individuals to join our growing team.

What We Offer

• Competitive salary and benefits package
• Remote-friendly work environment
• Opportunity to work with cutting-edge technology
• Collaborative and supportive team culture