Technical Consultant (Atlassian)

About the Role

Our Technical Consultant will work as part of a team assisting customers in making best use of the Atlassian product suite such as Jira, Confluence, Bitbucket, and other related productivity technologies, such as Slack, in order to deliver value to their business or organisation.

This role will be helping customers to integrate systems, automate processes, and achieve efficiencies. This typically ranges from providing expert guidance and solution design to "hands-on" work with product setup, migrations, upgrades and performance tuning.

As an Atlassian Technical Consultant, the role will also take part in pre-sales - offering solutions, providing estimates and producing proposals. The position will naturally involve maintaining and improving knowledge of the Atlassian product suite, related technologies, and other collaborative tools such as Slack.

What You'll Be Doing

Atlassian Solution Consultancy

• Use knowledge of Atlassian products to gather and analyse requirements, research and present solutions to clients, and make suitable recommendations
• Communicate regularly with a range of stakeholders
• Participation in pre-sales, helping define scope and estimates for projects as well as helping in solution design
• Participation in internal knowledge-sharing and improvements
• Travel to client sites and working on site where necessary

Atlassian Solution Implementation and Delivery

• Installations, upgrades, migrations for Atlassian applications and associated technologies
• Custom Atlassian solution design and implementation e.g., workflow, plugins/scripts, configuration
• Scripting solutions with languages like Groovy and Python
• Database administration and querying
• Web integration of Atlassian and other applications using Rest APIs
• System administration (Linux and Windows), particularly application servers

What We're Looking For

• Experience in technical consulting, with background of Atlassian toolsets is a must
• Scripting experience in Scripturnner or with a language like Groovy or Python
• Experience with system administration (e.g. Linux and Bash scripting) and database operations
• Experience in cloud infrastructure setup like AWS, Google cloud and Azure
• Strong written and spoken English language skills
• Experience presenting solutions to customers based on provided requirements
• Experience writing and contributing to technical reports
• Excellent organizational, prioritization, communication, and interpersonal skills
• An ability to think innovatively and creatively
• Team player and strong collaboration skills
• Self-starting, strongly ambitious and tenacious

Nice to Haves

• Experience with web integration using Rest APIs
• Experience in AI or Atlassian Rovo
• Experience in other tools including Gitlab, Monday.com, SNOW and serviceNow
• Experience in developing Atlassian Apps
• Experience with requirements gathering and analysis
• Experience within a fast-paced, fast-growth tech start-up environment
• Understanding of non-functional requirements for application scalability, availability, and security

What We Offer

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.