About Freshworks
Freshworks builds AI-first service software that actually works—no bloated features, no enterprise complexity. They give IT teams and customer service teams what they need to deliver results fast.
Two main products: Freshservice handles IT ops with proactive AI, Freshdesk Omni delivers uncomplicated customer service. They've got 74,000+ customers, from solo founders to Disney and American Express.
The core mission is simple: uncomplicate work. Their Freddy AI platform handles the reasoning and resolving part so humans don't have to. Fast implementation. Transparent pricing. Real ROI.
For teams in Southeast Asia and across APAC, Freshworks matters because enterprise software usually comes with enterprise headaches—endless training, bloated interfaces, slow deployments. Freshworks cuts through that. You get powerful features without the complexity tax.
They're trusted by massive companies (Tata Digital, Bridgestone, S&P Global) but built for businesses of all sizes.
Company Info
Industry
SaaS
Company Size
1,000+ employees
Headquarters
USA
Remote Policy
Remote-Friendly
Founded
2010
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