Call Center Representative

About the Company

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.

Role Overview

We're looking for detail-oriented and thoughtful people to join our Indonesian team. You'll be tasked with answering customer questions through calls and need to be able to think on your own, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Duties

• Diagnose and solve problems
• Communicate effectively via chats, calls and video calls with our customers
• Coordinate effectively with peers and your manager
• Contribute to a high-performance and friendly workplace culture

Requirements

• Excellent written and verbal English communication skills
• Strong problem-solving skills
• Sense of humour