Hubspot Specialist - OSOME

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting, and bookkeeping out of their day-to-day, so they can spend more time on what matters most to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to deliver full-fledged services in real time.

We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices 🌎. We're looking for more bright minds who'd love to change the world by solving complex problems.

Responsibilities (how we will measure success):

⭐ Own Core Hubspot Hubs: Strategic and operational ownership of Osome's HubSpot installation across all core hubs, a 750+ workflow environment that is directly integral to revenue generation. This is not a support role; you own the platform, its evolution, and its outcomes.

⭐ Optimize & Scale Marketing Ops: Architect and lead our Marketing Ops function, designing for scale, not just maintaining the status quo.

⭐ Process ownership: Be the single point of contact and decision-maker for marketing ops processes across Marketing, Sales, Onboarding, Technology, Content, and Partners.

⭐ Campaign Insights: Partner with the marketing and sales leadership team to drive data-driven segmentation, improve marketing ROI, and translate tool-level insights into business decisions.

⭐ Systems Integration: Own the integration between HubSpot and our communication, billing, analytics, and reporting platforms, ensuring data flows are reliable, scalable, and auditable.

⭐ Data integrity: Maintain HubSpot as the single source of truth, enforcing data governance, eliminating duplication and errors, and running rigorous, regular audits to ensure zero lead leakage.

⭐ Continuous improvement: Proactively identify optimization opportunities across tools and processes, design and run experiments, and drive measurable improvements in pipeline velocity, conversion, and retention.

⭐ Cross-functional program leadership: Independently initiate and lead programs across teams to improve SQL volume, conversion rates, and customer retention, owning the net outcome

What you'll do:

⭐ Maintain and continuously optimize the full workflow estate (750+), ensuring all automations affecting sales, marketing, and cross-functional teams are running reliably and at peak performance

⭐ Act as the go-to problem-solver for marketing ops issues, deploying workflows, custom code, integrations, and reporting fixes at pace

⭐ Stay ahead of org-wide initiatives, proactively flag ops dependencies or risks, and communicate clearly with stakeholders across teams and time zones

⭐ Run daily data integrity checks across all inbound sources to the CRM, ensuring 100% data accuracy and zero lead leakage

⭐ Build and maintain integrations and reporting solutions using tools like Zapier and Looker, ensuring every team can access data in the format they need

⭐ Prepare weekly performance reports, surface insights and exceptions early, and keep stakeholders informed before issues become disruptions

⭐ Manage access controls, audit logs, and system exceptions, identifying business-critical risks before they escalate

Who you are:

⭐ 7-10 years of experience in working with Hubspot or similar enterprise-grade CRM, with experience in rolling out complex workflows, dependencies & data integrations

⭐ Well-versed with workflows, integrations & native reporting tools

⭐ Strong exposure to sales processes, pipelines, post-sales handover & customer journey management

⭐ Exposure to system integration platforms like Zapier, Google Suite, Twilio, Miro, Notion

⭐ Experience working with communication platforms for voice & WhatsApp campaigns is an additional advantage

⭐ Experience with reporting platforms such as Looker, Power BI

Our Benefits 🙌

Osome grows alongside you, but we already have a few perks:

⭐ Competitive salary

⭐ Multi-cultural environment to enhance your global perspective.

⭐ Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget

⭐ Mental Health Leaves

⭐ Flexible working arrangement; Remote working arrangement